manilo9 Privacy Policy

01 Introduction

This Privacy Policy explains how manilo9 ("we", "us", "the Platform", "the Company") collects, uses, stores, and protects personal information provided by or obtained from users ("you", "Player", "User") who access the manilo9 website at manilo9.net and use any of its associated services, including online casino games, sports betting, live dealer tables, bingo, slots, and all related features.

manilo9 is committed to protecting the privacy and personal data of every Filipino player who trusts us with their information. We take our obligations under Philippine data protection law seriously, and this policy is written in plain, straightforward English so you know exactly where you stand.

By registering an account on manilo9, making a deposit, or continuing to use the platform after this policy has been published, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein.

02 Who We Are

manilo9 is an online casino and sports betting platform operating under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR is the government-owned and controlled corporation responsible for authorising, licensing, and regulating all forms of gaming in the Philippines pursuant to Presidential Decree No. 1869, as amended by Republic Act No. 9487.

For the purposes of data privacy law, manilo9 acts as the Personal Information Controller (PIC) in respect of all personal data collected through the manilo9 platform. As a PIC, manilo9 is responsible for determining the purposes and means by which personal data is processed and for ensuring that all processing is carried out lawfully, fairly, and transparently.

The manilo9 Data Protection Officer (DPO) is responsible for overseeing compliance with the Data Privacy Act of 2012 and this policy. You may contact the DPO directly using the details in Section 14 of this policy.

03 Data We Collect

manilo9 collects personal data in several categories depending on how you use the platform. The table below summarises the main categories of personal data we collect and typical examples within each category.

04 How We Collect Your Data

manilo9 collects personal data through the following channels and methods:

• Account registration: When you create a manilo9 account, you directly provide your name, date of birth, contact details, and preferred payment method.
• KYC verification: When we request identity verification, you upload government-issued documents and in some cases a selfie photograph.
• Deposits and withdrawals: Financial data is captured each time you initiate a transaction through GCash, PayMaya, BPI, BDO, Metrobank, or USDT.
• Gameplay: Every bet, game session, and outcome is automatically logged by our gaming system as required by PAGCOR regulations for auditing and fairness monitoring.
• Customer support: When you contact the manilo9 support team by live chat, email, Messenger, or Viber, the content of those communications is recorded.
• Cookies and tracking technologies: When you visit manilo9.net, our platform automatically collects technical and usage data through cookies, session tokens, and analytics tools. See Section 8 for full details.
• Third-party providers: Our licensed payment processors and game providers may share transaction confirmation data and game audit logs with us in the ordinary course of platform operations.

05 Why We Use Your Data

manilo9 uses personal data for the following specific purposes:

• Account creation and management: To register your account, authenticate your login, and manage your player profile on the manilo9 platform.
• Age and identity verification: To confirm that you are at least 21 years of age and that your identity is genuine, as required under PAGCOR regulations.
• Processing transactions: To process your deposits, execute withdrawals to your registered payment method, and maintain an accurate record of your account balance.
• Regulatory compliance: To comply with PAGCOR reporting requirements, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine laws and regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through live chat, email, and messaging platforms.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling, enforce responsible gaming limits you have set, and administer self-exclusion requests in accordance with our Responsible Gaming Policy.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the features, performance, and user experience of the manilo9 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have given your consent to receive such communications. You may withdraw this consent at any time by contacting support.

06 Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, manilo9 must have a lawful basis for processing your personal data. The following bases apply to manilo9's processing activities:

• Consent: For marketing communications and the use of non-essential cookies, we rely on your freely given, specific, and informed consent, which you may withdraw at any time.
• Contractual necessity: Processing your identity data, contact data, financial data, and gaming data is necessary to perform the contract between you and manilo9 — that is, to provide the gaming services you signed up for.
• Legal obligation: Certain processing activities — including KYC verification, PAGCOR audit reporting, and AMLA transaction monitoring — are required by Philippine law and PAGCOR regulations. We cannot waive these obligations.
• Legitimate interests: For fraud prevention, platform security, and internal analytics, we process data on the basis of manilo9's legitimate interest in operating a safe and fair gaming platform, provided that this interest is not overridden by your fundamental rights and freedoms.

07 Sharing Your Data

manilo9 does not sell your personal data. We share data only in the following limited and controlled circumstances:

• PAGCOR and regulatory authorities: As a PAGCOR-regulated platform, manilo9 is required to submit player data, gaming records, and financial transaction reports to PAGCOR and, where applicable, to the Anti-Money Laundering Council (AMLC) and other competent Philippine government agencies.
• Payment processors: We share the minimum financial data necessary with our licensed payment service providers — including GCash, PayMaya, BPI, BDO, Metrobank, and USDT gateway operators — to process your deposits and withdrawals securely.
• Game providers: Game suppliers such as JILI, Pragmatic Play, Evolution Gaming, and others receive session tokens and bet data to deliver and audit game outcomes. These providers are contractually prohibited from using this data for any purpose other than game delivery and regulatory compliance.
• Identity verification services: We may use third-party KYC and identity verification platforms to validate government-issued documents. These providers process your document data solely for verification purposes under strict data processing agreements.
• Law enforcement: Where required by a valid court order, subpoena, or lawful directive from a Philippine government authority, manilo9 will disclose personal data to law enforcement agencies. We will notify you of such disclosures where we are legally permitted to do so.
• Fraud prevention networks: manilo9 may share flagged account data with licensed fraud prevention and responsible gaming registries to prevent cross-platform bonus abuse and protect vulnerable players.

08 Cookies & Tracking Technologies

The manilo9 website uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. A cookie is a small text file placed on your device by the manilo9 web server when you visit the site.

You can manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your manilo9 account. For all other cookie types, your preferences can be updated via your account settings page.

09 Data Retention

manilo9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account lifecycle — from registration until permanent account closure.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, in accordance with the Anti-Money Laundering Act and PAGCOR record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of account closure or the date the document was submitted, whichever is later.
• Gaming logs and bet history: Retained for a minimum of 3 years from the date each gaming session occurred, for regulatory audit purposes.
• Customer support communications: Retained for 2 years from the date of the last communication in a support ticket, unless the matter is subject to an ongoing dispute or legal proceeding.
• Marketing data: Retained until you withdraw your marketing consent, at which point your marketing profile will be deleted or anonymised within 30 days.

When personal data is no longer required and the applicable retention period has expired, manilo9 will securely delete or irreversibly anonymise the data in accordance with our internal data destruction procedures.

10 Security Measures

manilo9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key measures include:

• 256-bit SSL/TLS encryption: All data in transit between your browser and manilo9 servers is encrypted using TLS 1.2 or higher.
• Encrypted data storage: Sensitive data at rest — including KYC documents and financial records — is stored using AES-256 encryption on access-controlled servers.
• Access control: Access to personal data within the manilo9 organisation is restricted on a strict need-to-know basis. All internal access is logged and audited.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their manilo9 accounts. Staff with access to production systems are required to use 2FA.
• Regular security audits: The manilo9 platform undergoes regular penetration testing and security audits by qualified third-party information security professionals.
• Breach response plan: In the event of a personal data breach, manilo9 will notify the National Privacy Commission (NPC) within 72 hours of discovery, and will notify affected players as required by the Data Privacy Act.

11 Your Data Rights

Under the Data Privacy Act of 2012, every Filipino data subject has specific rights with respect to their personal information. As a manilo9 player, you are entitled to exercise all of the following rights:

To exercise any of the rights listed above, contact the manilo9 Data Protection Officer at [email protected] with the subject line "Data Privacy Request". We will acknowledge your request within 3 business days and respond in full within 15 business days, as required by the Data Privacy Act.

12 Minors and Age Restriction

manilo9 is an online gambling platform strictly intended for adults. In accordance with Philippine law and PAGCOR regulations, you must be at least 21 years of age to register an account and participate in any game or betting activity on the manilo9 platform.

manilo9 does not knowingly collect or process the personal data of individuals under 21 years of age. During registration and KYC verification, we take reasonable steps to verify that every player meets the minimum age requirement. If we discover that a player has provided false information about their age, the account will be suspended immediately, all funds will be frozen pending investigation, and the matter will be referred to PAGCOR and, where applicable, to relevant law enforcement authorities.

13 Changes to This Policy

manilo9 reserves the right to update, revise, or replace this Privacy Policy at any time. Changes may be made to reflect updates in Philippine data privacy law, PAGCOR regulatory requirements, changes to our platform features, or changes in how we process personal data.

When we make material changes to this Privacy Policy, we will notify you by:

• Posting a prominent notice on the manilo9 homepage and your account dashboard for at least 30 days;
• Sending an email notification to the address registered on your manilo9 account; and
• Updating the "Last Updated" date at the top of this page.

Your continued use of the manilo9 platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you must stop using the platform and may request account closure by contacting our support team.

14 Contact the Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way manilo9 handles your personal data, please contact our Data Protection Officer using the details below:

• Platform: manilo9 — manilo9.net
• DPO Email: [email protected] (subject: "Data Privacy Request")
• Support Hours: 24 hours a day, 7 days a week
• Live Chat: Available inside your manilo9 account dashboard
• Service Area: Philippines — Manila, Cebu, Davao, Quezon City, Makati, and all regions nationwide

If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the independent government body responsible for administering and enforcing the Data Privacy Act of 2012. Complaints may be filed through the NPC's official channels.